Delivery and Returns
CORONAVIRUS UPDATE: PLEASE NOTE DURING THE CURRENT SITUATION ‘ROYAL MAIL SPECIAL DELIVERY NEXT DAY BY 1PM’ SERVICE IS NOT GUARANTEED DUE TO RESTRICTIONS ON THE POSTAL SERVICE.
1. We will pack and post all orders within 1 working day where possible (excluding weekends, public holidays and bank holidays).
2. Our Standard UK shipping is Royal Mail 2nd Class Signed For, free for orders above £30. Orders below £30 will be charged at £3.95.
3. If you require next day delivery we offer the option to select Royal Mail Special Delivery by 1pm (charged at £7.00). Orders received by 11.00 am will be despatched to the Post Office, however due to current restrictions on Royal Mail and Post Office services, next day delivery is out of our control and cannot be guaranteed.
4. Shipping outside the UK is as follows:
- Europe – Royal Mail International Signed For (charged at £12.99, tracked within UK), delivery aim 3-5 working days from posting
- Rest of World – Royal Mail International Signed For (charged at £17.00, tracked within UK), delivery aim 5-7 working days from posting
5. Please note the maximum compensation provided by Royal Mail covering loss for international shipping is £250, above which amount GuitarBox is not liable. Should you require cover for orders exceeding this amount, please contact us for alternative shipping options.
6. You should be aware that items shipped outside the UK may incur import charges, dependent on the destination. This is the responsibility of the customer and is not included in the cost of the item when purchased from our website.
CANCELLATION and RETURNS
1. In accordance with the Distance Selling Regulations, you have the right to cancel the contract any time up to 14 working days starting the day after delivery.
2. Goods can be exchanged or refunded, provided they are returned to us in an unused condition with their original packaging and any product enclosures. You can make arrangements to return an item by contacting us by email: firstname.lastname@example.org or telephone: 0161 761 1260.
3. Goods will be exchanged or refunded free of postage charges if the mistake is ours, otherwise you are responsible for the costs and return arrangements of unwanted goods to GuitarBox.
4. It is your responsibility to take good care of the product during the cancellation period. As an example, an effects pedal, including box, should be returned exactly as it was received, ie not scuffed, scratched or tampered with in any way. Any power adaptor or batteries included in the box should not be removed, ditto any other enclosures such as instruction leaflet, plectrum or any other product merchandise. We reserve the right to deduct a percentage from the refund value in the event of any item being returned in this manner.
5. You are responsible for packaging the return suficiently to avoid damage on the return journey. Please note that whilst your returned order is in transit it is still your responsibility and we therefore advise that you send items by Signed For or Special Delivery to insure the value of your goods.
6. Refunds can only be made by the method originally used to pay for the goods. Credit/debit card refunds will be processed within 2 working days and normally take 3-5 working days to show on your account, depending on your service provider.
WE CAN ONLY ACCEPT RETURNED GOODS IF THEY ARE STILL OF MERCHANDISABLE QUALITY. WE WILL NOT ACCEPT RETURNED GOODS IF THEY HAVE OBVIOUSLY BEEN USED OR TAMPERED WITH OR ANY OF THE ORIGINAL ENCLOSURES REMOVED