Frequently Asked Questions

Do I have to have an account to order from GuitarBox? 

No, you can check out as a guest, although you may miss out on some of our special offers.

What payment methods can I use?

We take all major debit and credit cards and we also offer PayPal.

How do I know you have received my order?

When you place an order you’ll get an email confirmation, confirming your order number, items bought and billing address. If you have an account you can check your order online.

When your order is dispatched, you will receive a tracking number, so you can check on progress.


We are a small family run business and therefore not VAT registered. Our prices do not include VAT.

Do I have to pay import duty?

If you live in the UK you don’t have to pay any import taxes and there are no other hidden charges.  If you live outside the UK you may have to pay customs charges, including duty and VAT according to your country’s regulations. 

Do you ship worldwide?

Yes, we ship worldwide.

Can I return a pedal if I don’t like it?

Yes, if your pedal doesn’t suit your set up, or it’s not quite the sound you are looking for no problem. You can view our return policy here.

Will you take a part-exchange?

Yes, we will consider any part-exchange deal. Just get in touch witih us at [email protected]

Can you match a price?

We are strictly governed by our suppliers and generally have to conform to their pricing policy. However, if you have seen the same item from another UK dealer (excluding any promotional discount), its always worth getting in touch with us as we may be able to price matc